Returns Policy

Returns Policy main image Returns Policy image

 

DELIVERY POLICY 

Sweida's preferred delivery option is via courier. Where possible orders may be shipped using a 'Priority' service, providing the goods meet the requirements to be sent in a satchel.

It is your obligation to provide the correct delivery addres details at the time of ordering. If an incorrect address is given, we are not obliged to re-send the order to the correct address at our expense.

The cost of freight is in accordance to a flat rate.  Please visit our Freight Rates Page for details on the fee relevant to your delivery address.

Whilst we make every effort to ensure you receive your pracel by your required by, we can not accept responsibility for goods not arriving on time and will not accept returns for this reason. If your order is marked *URGENT* an 'Urgent surcharge' of $5.00 will be applied to the order. This surcharge is to give your order 'Priority Attention' by our Warehouse Team, to push the order to the head of the queue. It does not mean that your order will be shipped by a priority service. 

It is the responsibility of the customer to inform Sweiads if an order does not arrive. Once we learn an order has not arrived within the scheduled 'delivery period', we will lodge an enquiry with the relevant courier company to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage relating to a late delivery.

If goods are received in poor condition, due to the rough treatment from the courier company, it is the responsibility of our customers to refuse acceptance of the delivery. Signing for goods in the received condition, whether good or poor, results in the receiver accepting the goods, eliminating blame to the courier company & possible damages claims.

Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute failure of our agreement and does not entitle you to cancellation of order.

RETURNS POLICY

Sweida's pride ourselves on quality products and your satisfaction with every order. If you are not thrilled with our products we want to know and help rectify any issues, like we said customer satisfaction is our priority. Please see below for Sweida's return conditions. 

Liability will not be accepted for shortages or damages unless notification is received within 7 days of receipt of goods.

All product returns must be obtain a 'Return Authorisation Number'. Any goods returned without a 'Return Authorisation Number' may not be accepted and a restocking fee of up to 50% will be charged.

We do not operate on sale or return and any goods returned for reasons other than damages or faults will incur a restocking fee.  All return requests must obtain a RAN and be returned at your own expense. No credit will be given to items that are not returned in their original unopened packaging and in a good saleable condition.

Please choose your products cafefully as we cannot accept returns on Hats, Tights, Teeth or Wigs that have been opened & removed from their packaging and/or used, due to health and safety reasons.

Product prices, descriptions and designs are subject to change without notice.  Returns will not be accepted unless faulty/damaged and/or the product is not fit for purpose. Either a credit, exchange or full refund is offered for any faulty item purchased.

We do not accept returns or provide refunds on 'Sale Items', unless faulty or damaged.  All returns, credits exchanges and refunds are at our own discretion.

FAULTY OR DAMAGED GOODS POLICY

Receiving faulty or damaged products is unacceptable at Sweida's, remember customer satisfaction is our number one priority. However, if you do unfortunately receive any items that are either damaged or faulty, please refer to the below instructions for credit or replacement requests. 

Visit the Resolutions Centre, which is found under My Account. From here follow the prompts to lodge your claim.

Upon receipt of your claim, one of our friendly sales team members will be in direct contact with you to resolve the situation.